Unfortunately, accidents can happen. When they do, it is important to try and restore your vehicle to its pre-accident condition. If your vehicle can't be driven, your first challenge would be: what to do with your vehicle?
If your Toyota is within the 3 yr/60,000km basic warranty, or if you have purchased the Roadside Assistance coverage, all you need to do is call 1-888-TOYOTA8 (1-888-869-6828) and a Toyota-approved towing company will be dispatched free of charge. Even if you're not covered by either of these options, you can still call the 1-888-TOYOTA8 number and, as a courtesy, an approved towing company will be arranged on a customer-pay basis.
Next, contact your insurance company as soon as possible after the accident. Most insurance companies have designated repair facilities to carry out estimates or collision repairs and they will direct you to one of those facilities. At this time, you might want to ask yourself: "Will my vehicle be properly repaired at that facility?"
When you talk to your insurer, you should make it clear that:
- You want your vehicle restored to its pre-accident condition using Genuine Toyota Parts, no matter where it's repaired.
- The repairs should be performed by a Toyota Certified Collision Centre or one recommended by Toyota.
- Whenever possible, your vehicle should be repaired by Toyota-trained technicians.
For more information contact our Service Team at: 403 932 9900
Should your vehicle be heavily damaged in an accident, it may be necessary to acquire a rental vehicle while your Toyota is being repaired. That's why we have an Enterprise Rent-A-Car location within our building! This highly reputable rental car company offers a wide selection of vehicles at affordable prices to ensure that you can get on with your life - even while your Toyota's being repaired.